Refund policy

. Our Commitment At AutoAid, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to help — in line with the Consumer Protection Act (CPA) No. 68 of 2008.

2. Your Rights Under the CPA As a South African consumer, you have the right to:

  • Return goods within  1 week of delivery if they are defective, unsafe, or not fit for purpose
  • A repair, replacement, or full refund at your choice for defective goods
  • Cancel a direct marketing purchase within 5 business days (cooling-off period)

3. Return Eligibility We accept returns within 30 days of delivery if:

  • The item is unused and in its original packaging
  • You have proof of purchase (order confirmation email)
  • The item is defective or not as described

We do not accept returns for:

  • Items damaged due to misuse or improper handling
  • Items returned without original packaging after 30 days

4. Defective Products If your AutoAid device is defective within 1st month of purchase, contact us and we will arrange a free collection via Aramex and offer a repair, replacement, or refund.

5. How to Return

  1. Email us at Support@AutoAid.co.za with your order number and reason for return
  2. We'll arrange Aramex collection within 3–5 business days
  3. Once received and inspected, your refund will be processed within 7-14 business days to your original payment method

6. Refunds Refunds are issued to your original payment method. Please allow 7–10 business days for the funds to reflect, depending on your bank.

7. Exchanges We currently only offer exchanges for defective items. Contact us to arrange.

8. Contact Us 📧 Support@AutoAid.co.za📍 South Africa